Veteran Liaison Officer

The Role of the Veteran Liaison Officer

The Department of Veterans’ Affairs (DVA) contracts with private hospitals who nominate a staff member(s) within the hospital to be the Veteran Liaison Officer (VLO).

DVA acknowledges that every hospital’s VLO plays a vital role in ensuring that DVA clients are supported  during their hospital stay.  A VLO can assist DVA clients navigate hospital services on admission and communicate with them when needed to monitor their progress throughout their hospital stay.

http://www.dva.gov.au/get-support/health-support/local-or-overseas-medical-care/hospital-services

The role of the VLO will include, but not limited to, the following: Act as a single point of contact for DVA clients, their families and carers, Ex-Service Organisations and DVA with regard to resolution of concerns and problems.

The VLO will provide pre-admission and Discharge Planning, support as well as assist in the coordination and streamlining of episodes of care.

 Act as a single point of contact for DVA clients, their families and carers, Ex-Service Organisations and DVA with regard to resolution of concerns and problems

Provide pre-admission and Discharge Planning support 

Assist in the coordination and streamlining of episodes of care

Refer DVA clients to appropriate services or resources

www.dva.gov.au/get-support/providers  

www.dva.gov.au/get-support/providers/quick-guides-and-tools 

www.dva.gov.au/get-support/health-support

In conjunction with Ex-Service Organisations and subject to the consent of the DVA patient, coordinate visiting and information services, establish and maintain communication and linkages between the hospital and veteran community www.dva.gov.au/get-support/advocacy-representation-advice

Provide general health and lifestyle education and counselling, subject to available resources, this may include identification, development and implementation of health promotion programs relevant to the veterans www.dva.gov.au/get-support/health-support/work-and-social-life-programs

Subject to the consent of veteran patients,  ensure the veteran community is made aware of the range of services, programs and facilities available at the hospital